604-669-5051 [email protected]

Information and Referral

Information and referral helps match individuals with the programs, services and resources they are requesting. Volunteers work with older adults to address their needs.

information and referral

About the Service

Kay’s Place is an information and referral centre that helps connect older adults with the programs, services, and resources they are requesting.

Trained volunteers and staff:

  • Provide information about various federal, provincial, municipal, and community programs and services available to older adults.
  • Assist with filling out forms.
  • Refer you to the other services you may need.

We provide information about and referrals to public, private, and not-for-profit programs and services. However, we do not exclusively endorse any programs or services.


We can assist you with:

Canada Pension Plan (CPP)

BC Bus Pass Program

Disability benefits, including the federal Disability Tax Credit

Old Age Security (OAS)

Fair Pharmacare Plan

And much more

Guaranteed Income Supplement

Medical Services Plan (MSP)


We can refer you to:

Advocacy services

Family physicians accepting new patients

Mental health services

Elder abuse services

Immigration and settlement services

Dental clinics

Legal services

Other WESN programs and services

And much more

Additional Notes

Volunteers and staff make every effort to ensure confidentiality, and we can meet with members and clients either at the front desk or in private offices. Please don’t hesitate to ask to speak in private. Our volunteers can also speak multiple languages.

For information on housing options and support with finding and maintaining appropriate housing, please see our Housing Navigation service.

For more information, please stop by our Kay’s Place location or contact us at 604-669-7339 or [email protected].

Funded By:

This service is funded by SHINE BC and the City of Vancouver Renter Services Grants.