Safe Seniors Strong Communities

 

Safe Seniors Strong Communities supports the health and social connectedness of older adults by providing friendly visiting, check-in phone calls, emails, and grocery shopping and delivery services.

Eligibility

You may be eligible if you are:

• 55 years of age or older
• Currently living in the West End or Coal Harbour neighborhood of Vancouver (west of Burrard Street to Stanley Park)

All clients must register in advance to receive these services. Eligibility will be determined based on service criteria and capacity, the discretion of WESN, and individual client needs.

Services

Friendly Visiting

Volunteers meet regularly with clients to provide them with an in-person social connection and to help them remain connected to their community. Visits can include meeting at the home of the client to talk, going out for walks or coffee, or other similar activities.

Home visit assessments are required to determine eligibility for this service.

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Check-In Phone Calls and Emails

Volunteers make regular phone calls or send emails to socially isolated clients to provide them with reassurance and friendly conversation. The frequency of service can be tailored to the needs of the client, depending on volunteer availability.

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Grocery Shopping and Delivery

Volunteers facilitate the purchase and delivery of groceries for clients who are unable to do their own shopping. Volunteers take grocery orders by phone or email, shop for clients, and arrange for the groceries to be delivered.

This service is free, but clients must pay for their own groceries and a delivery charge may apply.

This service is available via two different stores:

	IGA (Burrard and Smithe)	Save-On-Foods (Online)
Shopping and Delivery Day	Wednesday	Any day of the week
Ordering	Volunteers call clients for the list on Tuesdays Client emails their list to [email protected] by 4:00pm Tuesdays	Volunteer calls clients for thier list on Tuesdays, Wednesdays, or Thursdays OR Clients can email their list to [email protected] on Tuesday, Wednesday, or Thursday
Payment Method	Cash or Cheque Payment information must be registered with WESN in advance.	Credit Card only Credit Card information must be registered with WESN in advance.
Delivery Fees	Free for grocery orders over $50 $10 for grocery orders $49.99 and under $0.15 per paper bag	$4.95 or $9.95, depending on the delivery window selected Minimum order $45 $0.15 per paper bag

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All credit card information must be registered in advance with the West End Seniors’ Network. It is the responsibility of the client to inform the West End Seniors’ Network of any changes to payment method (e.g., credit card expiry date).

Clients who order the same groceries every week can place a “standing order” which will automatically be shopped for.

All services are free, but donations are appreciated. All donations collected help ensure we can offer sustainable services to as many clients as possible.

Notes for clients

Please note – for those paying cash – the delivery person does not have change, so please do not pay with large bills, expecting change.

Please have your shopping list prepared ahead of time and be as detailed as possible. It is your responsibility to be home when the delivery is made.

• If you are not home, groceries will not be delivered again until the following week.

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For more information and to register, please contact Indira Riadi, Community Services Coordinator at our Barclay Manor location at [email protected] or 604-669-5051 x2.